The ‘best airline’ rankings are out … and Frontier didn’t do so well

Several airline rankings were released in the past week, and Frontier Airlines didn’t do very well in any of them.

The Denver-based airline, which earlier this month filed the paperwork to go public, ranked last in two recent rankings, and didn’t appear at all in a third.

In the “2017 Airline Quality Rating” compiled by researchers at Embry-Riddle Aeronautical University and Wichita State University, Frontier finished 12th of 12 airlines ranked, with Alaska Airlines finishing first and Delta finishing second.

“The rating is a multifactor examination of the airlines based on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings,” researchers said in the study, released this week. The good news for Frontier is that its score improved from 2015.

Another recent ranking of airlines also has Frontier finishing last.

WalletHub said its “best airline” rankings were compiled using “cancellation and delay rates to baggage mishaps and in-flight comfort. And while this report focuses on non-price aspects of the flying experience, costs were considered in relation to in-flight amenities for the sake of fairness.”

Frontier finished 12th of 12 airlines ranked by the WalletHub study, with Alaska and Delta airlines finishing first and second.

Finally, TripAdvisor released its winners of its first ” Travelers’ Choice awards for airlines,” with Emirates winning the top airline in the world award.

In the U.S., JetBlue was ranked the top carrier. Frontier was not found anywhere in the TripAdvisor “Travelers’ Choice” awards list.

Ben Miller contributes to the Denver Business Journal and compiles the Morning Edition email newsletter. Contact him at

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